Last updated 3 September 2012. For more recent blogs please go to: http://blogs.forrester.com/stephen_mann
ITSM – ITIL, COBIT etc.
Man Alive, It’s COBIT 5: How Are You Governing And Managing Enterprise IT?
The Cult Of ITIL: It Has More Followers Than You Think
ITSM, ITIL, And Enabling Tools In The Middle East
It’s Time To Realize That “ITIL Is Not The Only Fruit”
ITIL Adoption: 5 Steps That Can Help With Success
ITIL Global Adoption Rates, Well At Least A Good Indication Of Where It Is At
ITIL: What Constitutes Success?
Top 20 (OK, 50) ITIL Adoption Mistakes
The Applicability Of ITIL Outside Of IT
2011: An ITIL Versioning Odyssey
Getting Started With ITIL – The 30-Minute Version
ITSM – Tools and Vendors
50 Shards Of ITIL – The Bane And Pain Of ITSM Tool Selection
SaaS for ITSM: Getting Past The Hype
ITSM Tool Verification: A Good Or Bad Thing?
ServiceNow Finally Goes Public: Which Way Now?
BMC To Acquire Numara Software: A Few Thoughts From Your Favorite ITSM Analyst
Why Is Buying An ITSM Tool Like Buying A Car?
How Do You Value ITSM Tool Verification Or Certification Schemes?
ServiceNow Knowledge11: ITSM And Social Learning For Us All
Newsflash For The ITSM Community: “SaaS” Is A Red Herring
Sharing The ITSM And ITAM Goodness Of CA World: 20+ Presentations To Download
Are You Happy With Your ITSM Tool?
ITSM – People
Staffing For IT Service Delivery Success: Think Employee, Think Customer, Then Repeat
Prepare Your People For The Future Of IT Service Delivery
A Killer Disease? IT’s Unhealthy Obsession With Itself
ITSM And ITIL Thinking – Brawn, Brains, Or Heart?
The ABC Of ICT – The Top 10 People Success Factors For ITSM
The ABC Of ICT – The Top 10 People Issues
ITSM – Service Catalog Getting A Service Catalog: So Much More Than Buying A Tool!
ITSM – Strategy & Futures (Cloud, BYOD, Mobility, Social, Automation)
What’s Your ITSM Strategy (If You Actually Have One)?
ITSM In 2012: In The Words Of Marvin Gaye, “What’s Going On?”
ITSM AND Automation: Now That’s A Double Whammy Of Business-Enabling Goodness
Defining IT Service Management – Or Is That “Service Management”?
Enabling Customer Mobility: Why Current Mobile Device Management Thinking Is Flawed
Social IT Support: Didn’t We Do This In The 1990s?
Are You Sleepwalking Through Twitter?
My 2011 Blog Of Blogs: Hopefully The “Important” ITSM, ITIL, People, ITAM, SAM, ITFM, Etc. Stuff
Top 10 ITSM Challenges For 2012: More Emphasis On The “Service” And The “Management”
Have You Considered BI for ITSM?
Social? Cloud? What About Mobile?
ITSM – Service Desk
12 Pieces Of Advice For IT Service Desks – From A Customer!
Paging The IT Organization: You Need To Support The People Not The Technology
IT Support: IT Failure Impacts Business People and Business Performance. Comprendez?
How Not To Deal With IT Service Failure
What’s The Problem With Problem Management?
Benchmarking The IT Service Desk – Where Do You Stand?
Where Is All The Incident Classification Best Practice?
ITSM – Metrics
Where IT Metrics Go Wrong: 13 Issues To Avoid
Why Is IT Operations Like Pizza Delivery?
ITSM Metrics: Advice And 10 Top Tips
ITSM – Back2ITSM
Giving Back To The ITSM Community: We Move, If Slowly, But With Purpose
From The Coal Face: Real World ITSM And ITIL Adoption Sound Bites
ITSM Practitioner Health Check: The ITSM Community Strikes Back
Giving Back To The IT Service Management Community
Support ITSM Tool Vendors That Support The ITSM Community
ITAM
Cover Your Assets; Use IT Asset Life-Cycle Management To Control IT Costs
Software Asset Management Part Deux – “Try Harder”
ITFM
Five Steps To Improve Your IT Financial Management Maturity
“Run IT As A Business?” Do You Really Know What This Means?
IT Value, Like Beauty, Is In The Eye Of The Beholder
DevOps Will It Be “DevOps” Or “DevOid” For I&O Professionals?
Supplier Management A Late New Year’s Resolution: Be Nice To A Supplier And See What Happens
Stephen Mann's Non-Blog 