My Forrester Blog Index – The End Of A Blog Roll

As I have posted my last blog to my Forrester blogroll I thought I would update my index of last August …

To view the blogs in chronoloical order please go to: http://blogs.forrester.com/blog/28357

ITSM – ITIL, COBIT etc.

Practical ITSM Advice: Defining Availability For An IT Service

People In IT Love Stats But They Probably Won’t Love These

The Capita ITIL JV Wasn’t “Big News,” So What IS Important To Real-World IT Service Delivery?

So Capita Gets ITIL But Will People Finally “Get” ITIL?

ITSM Goodness: How To Up Your IT Service Management Game In 7 Steps

ITSM And The itSMF In Norway – Different In So Many Ways?

IT Service Management In 2013 – How Far Have We Come Since 2009?

Man Alive, It’s COBIT 5: How Are You Governing And Managing Enterprise IT?

The Cult Of ITIL: It Has More Followers Than You Think

ITSM, ITIL, And Enabling Tools In The Middle East

It’s Time To Realize That “ITIL Is Not The Only Fruit”

ITIL Adoption: 5 Steps That Can Help With Success

“We Need To Talk About ITIL”

ITIL Global Adoption Rates, Well At Least A Good Indication Of Where It Is At

ITIL: What Constitutes Success?

Top 20 (OK, 50) ITIL Adoption Mistakes

The Applicability Of ITIL Outside Of IT

What Next For ITIL?

2011: An ITIL Versioning Odyssey

Getting Started With ITIL – The 30-Minute Version

ITSM – Tools and Vendors

ITSM Tools: Is What You Pay Linked To Value?

The Importance Of Customer “Choice” In ITSM Tool Selection – “Hybrid ITSM”?

12 Tips For Moving From An On-Premises To SaaS ITSM Tool (From A Customer)

The Forrester SaaS ITSM Tool Market Overview: Who Is Where With What

Automation: Is It The Only Way For IT To Really “Do More With Less”?

“BMC You Later” — BMC Pushes The ITSM Tool Envelope With MyIT

More ITSM Tool Bells And Whistles, And Where The Real Focus Of Vendor Attention Should Be

50 Shards Of ITIL – The Bane And Pain Of ITSM Tool Selection

SaaS for ITSM: Getting Past The Hype

ITSM Tool Verification: A Good Or Bad Thing?

ServiceNow Finally Goes Public: Which Way Now?

BMC To Acquire Numara Software: A Few Thoughts From Your Favorite ITSM Analyst

Why Is Buying An ITSM Tool Like Buying A Car?

How Do You Value ITSM Tool Verification Or Certification Schemes?

ServiceNow Knowledge11: ITSM And Social Learning For Us All

Newsflash For The ITSM Community: “SaaS” Is A Red Herring

Sharing The ITSM And ITAM Goodness Of CA World: 20+ Presentations To Download

Are You Happy With Your ITSM Tool?

ITSM – People

Squeezing The Value Out Of ITIL, Or Any Other IT, Training

How Gremlins And Vanilla Ice Can Help Us Deliver Better IT Services

How Not To Make Friends And Influence People: A Personal Story Of Customer Experience At Its Worst . . . And What IT Can Learn

Staffing For IT Service Delivery Success: Think Employee, Think Customer, Then Repeat

Prepare Your People For The Future Of IT Service Delivery

A Killer Disease? IT’s Unhealthy Obsession With Itself

ITSM And ITIL Thinking – Brawn, Brains, Or Heart?

The ABC Of ICT – The Top 10 People Success Factors For ITSM

The ABC Of ICT – The Top 10 People Issues

ITSM – Service Catalog Getting A Service Catalog: So Much More Than Buying A Tool!

ITSM – Strategy & Futures (Cloud, BYOD, Mobility, Social, Automation)

IT? How about I&T?

ITSM in 2013 and Beyond: The Webinar Link And Audience Poll Results

The Top 10 IT Service Management Challenges For 2013 — But What Did You Achieve In 2012?

What’s Your ITSM Strategy (If You Actually Have One)?

ITSM In 2012: In The Words Of Marvin Gaye, “What’s Going On?”

ITSM AND Automation: Now That’s A Double Whammy Of Business-Enabling Goodness

Defining IT Service Management – Or Is That “Service Management”?

Enabling Customer Mobility: Why Current Mobile Device Management Thinking Is Flawed 

Social IT Support: Didn’t We Do This In The 1990s?

Are You Sleepwalking Through Twitter?

My 2011 Blog Of Blogs: Hopefully The “Important” ITSM, ITIL, People, ITAM, SAM, ITFM, Etc. Stuff

Top 10 ITSM Challenges For 2012: More Emphasis On The “Service” And The “Management”

Have You Considered BI for ITSM?

Social? Cloud? What About Mobile?

ITSM – Service Desk

Is Your IT Service Desk Customer Experience Up To Scratch?

What’s The Real Cost Of Poor IT Support And Shoddy Customer Service?

12 Pieces Of Advice For IT Service Desks – From A Customer!

Paging The IT Organization: You Need To Support The People Not The Technology

IT Support: IT Failure Impacts Business People and Business Performance. Comprendez?

How Not To Deal With IT Service Failure

What’s The Problem With Problem Management?

Benchmarking The IT Service Desk – Where Do You Stand?

Where Is All The Incident Classification Best Practice?

ITSM – Metrics

IT Service Management Benchmarks – For You By You

Is Customer Experience Important To Internal IT Organizations? With Free Statistics!

“We Do A Great Job In IT, Our Metrics Dashboard Is A Sea Of Green.” Really?

Where IT Metrics Go Wrong: 13 Issues To Avoid

Why Is IT Operations Like Pizza Delivery?

ITSM Metrics: Advice And 10 Top Tips

ITSM – Back2ITSM

Giving Back To The ITSM Community: We Move, If Slowly, But With Purpose

From The Coal Face: Real World ITSM And ITIL Adoption Sound Bites

ITSM Practitioner Health Check: The ITSM Community Strikes Back

Giving Back To The IT Service Management Community

Support ITSM Tool Vendors That Support The ITSM Community

ITAM

Software Asset Management in 2013: State Of SAM Survey Results

The Rise, Fall, And Rise Of Software Asset Management: It’s More Than Just A “Good Thing To Do”

Cover Your Assets; Use IT Asset Life-Cycle Management To Control IT Costs

Software Asset Management Part Deux – “Try Harder”

ITFM

Warning: Your Journey To “Demonstrating IT-Delivered Value” Passes Through The Quaint Little Town Of “Understanding IT Costs”

Five Steps To Improve Your IT Financial Management Maturity

“Run IT As A Business?” Do You Really Know What This Means?

IT Value, Like Beauty, Is In The Eye Of The Beholder

DevOps Will It Be “DevOps” Or “DevOid” For I&O Professionals?

Supplier Management

5 Tips For Getting Ready For Service Integration

A Late New Year’s Resolution: Be Nice To A Supplier And See What Happens

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