Stephen Mann's Non-Blog

IT Value, Like Beauty, Is In The Eye Of The Beholder

stephenmann — Mon, 12 Sep 2011 14:46:06 +0000

Has your I&O organization woken up to the fact that it no longer has a monopoly on IT service provision and that to compete in the new IT landscape I&O needs so much more of the “management” element of “IT management?” How are you able to articulate the value that IT delivers to the business?

http://blogs.forrester.com/stephen_mann/11-09-12-it_value_like_beauty_is_in_the_eye_of_the_beholder

Software Asset Management Part Deux – “Try Harder”

stephenmann — Mon, 12 Sep 2011 14:42:51 +0000

More and more is spent on corporate software. However, while most organizations levy controls over its purchase there is often little done to manage software assets once procured. There is so much opportunity for organizations to save on software-related expenditure as well as ensuring compliance from a license perspective …

http://blogs.forrester.com/stephen_mann/11-09-02-software_asset_management_part_deux_try_harder

Top 20 (OK, 50) ITIL Adoption Mistakes

stephenmann — Mon, 12 Sep 2011 14:39:25 +0000

ITIL is big business. It’s seen as the way forward for most I&O organizations. However, far too many I&O organizations suffer during the adoption process. Here are some common mistakes:

http://blogs.forrester.com/stephen_mann/11-08-26-top_20_ok_50_itil_adoption_mistakes

Benchmarking The IT Service Desk – Where Do You Stand?

stephenmann — Mon, 12 Sep 2011 14:37:26 +0000

The ITSM community is crying out for bench marking information. What do you need to ensure that your service desk is optimized?

http://blogs.forrester.com/stephen_mann/11-08-18-benchmarking_the_it_service_desk_where_do_you_stand

Social? Cloud? What About Mobile?

stephenmann — Mon, 12 Sep 2011 14:33:14 +0000

Mobility is already here but how prepared is your I&O organization from an ITSM perspective?

http://blogs.forrester.com/stephen_mann/11-08-15-social_cloud_what_about_mobile

The Applicability Of ITIL Outside Of IT

stephenmann — Mon, 12 Sep 2011 14:31:47 +0000

The title is a bit of a cheat, this is more about how ITSM major incident management could have been used to better manage my expectations while stopping at a hotel with excessive heat issues …

http://blogs.forrester.com/stephen_mann/11-08-11-the_applicability_of_itil_outside_of_it

Giving Back To The IT Service Management Community

stephenmann — Tue, 09 Aug 2011 10:06:05 +0000

How do we go about the reaping of the knowledge and experience held within the ITSM community (ITIL’s creators, publishers, trainers, consultants, software vendors, ITSM practitioners, and ancillary roles such as analysts) for the benefit of all?

http://community.forrester.com/community/infrastructure_operations

Please join the discussion.

What next for ITIL? Part Deux

stephenmann — Fri, 29 Jul 2011 15:34:10 +0000

If you don’t have time to watch the BrightTalk webinar on “What next for ITIL”, you are in luck.

There is now a Forrester blog covering my contribution …

http://blogs.forrester.com/stephen_mann/11-07-28-what_next_for_itil

Take a peek.

Will It Be “DevOps” Or “DevOid” For I&O Professionals?

stephenmann — Fri, 22 Jul 2011 22:43:01 +0000

My colleague, Glenn O’Donnell, and I (do I sound like the Queen?) have delivered a Forrester report called “Improving The Ops In DevOps” inspired by the long-bemoaned tension between “change-the-business” (dev) and “run-the-business” (ops) IT teams and their activities, and the need for change.

The blog post summarising the report is here … http://blogs.forrester.com/stephen_mann/11-07-22-will_it_be_devops_or_devoid_for_io_professionals

What next for ITIL?

stephenmann — Thu, 21 Jul 2011 08:47:26 +0000

The following link is to a BrightTalk webinar in which we discuss what is happening, and what should happen, with ITIL going forward (requires registration)

http://lnkd.in/qngBdk