Benchmarking The IT Service Desk – Where Do You Stand?

The ITSM community is crying out for bench marking information. What do you need to ensure that your service desk is optimized?

http://blogs.forrester.com/stephen_mann/11-08-18-benchmarking_the_it_service_desk_where_do_you_stand

This entry was posted on September 12, 2011 at 3:37 pm and is filed under IT Service Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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