Has your I&O organization woken up to the fact that it no longer has a monopoly on IT service provision and that to compete in the new IT landscape I&O needs so much more of the “management” element of “IT management?” How are you able to articulate the value that IT delivers to the business?
http://blogs.forrester.com/stephen_mann/11-09-12-it_value_like_beauty_is_in_the_eye_of_the_beholder
More and more is spent on corporate software. However, while most organizations levy controls over its purchase there is often little done to manage software assets once procured. There is so much opportunity for organizations to save on software-related expenditure as well as ensuring compliance from a license perspective …
http://blogs.forrester.com/stephen_mann/11-09-02-software_asset_management_part_deux_try_harder
ITIL is big business. It’s seen as the way forward for most I&O organizations. However, far too many I&O organizations suffer during the adoption process. Here are some common mistakes:
http://blogs.forrester.com/stephen_mann/11-08-26-top_20_ok_50_itil_adoption_mistakes
The ITSM community is crying out for bench marking information. What do you need to ensure that your service desk is optimized?
http://blogs.forrester.com/stephen_mann/11-08-18-benchmarking_the_it_service_desk_where_do_you_stand
Mobility is already here but how prepared is your I&O organization from an ITSM perspective?
http://blogs.forrester.com/stephen_mann/11-08-15-social_cloud_what_about_mobile
The title is a bit of a cheat, this is more about how ITSM major incident management could have been used to better manage my expectations while stopping at a hotel with excessive heat issues …
http://blogs.forrester.com/stephen_mann/11-08-11-the_applicability_of_itil_outside_of_it
How do we go about the reaping of the knowledge and experience held within the ITSM community (ITIL’s creators, publishers, trainers, consultants, software vendors, ITSM practitioners, and ancillary roles such as analysts) for the benefit of all?
http://community.forrester.com/community/infrastructure_operations
Please join the discussion.
If you don’t have time to watch the BrightTalk webinar on “What next for ITIL”, you are in luck.
There is now a Forrester blog covering my contribution …
http://blogs.forrester.com/stephen_mann/11-07-28-what_next_for_itil
Take a peek.
My colleague, Glenn O’Donnell, and I (do I sound like the Queen?) have delivered a Forrester report called “Improving The Ops In DevOps” inspired by the long-bemoaned tension between “change-the-business” (dev) and “run-the-business” (ops) IT teams and their activities, and the need for change.
The blog post summarising the report is here … http://blogs.forrester.com/stephen_mann/11-07-22-will_it_be_devops_or_devoid_for_io_professionals
The following link is to a BrightTalk webinar in which we discuss what is happening, and what should happen, with ITIL going forward (requires registration)
